We have a love it or return it guarantee, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For discounted items, we only accept returns for store credit or exchanges; they are not eligible for a cash refund. Gift cards cannot be returned.

IF YOUR RETURN IS AFTER 30 DAYS, YOU ARE ONLY ELIGIBLE FOR A STORE CREDIT OR EXCHANGE.

Please note that returns will need to be sent to the following address: 67 Darlington Crescent Brampton, Ontario, L6T2Z1, Canada 

Return Shipping Details:

• For returns of 1 item: If your return is accepted, you will have to pay your own return shipping.
• For returns of more than 1 items: If your return is accepted, you will have to pay your own return shipping.
• For exchanges of more than 1 items: If your exchange is accepted, you will have to pay your own return shipping.
  

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at human@galleryofhumans.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

For discounted items, we only accept returns for store credit or exchanges; they are not eligible for a cash refund. Gift cards cannot be returned.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at human@galleryofhumans.com