LOVE IT OR RETURN IT POLICY.

RETURNS

We offer a Love It or Return It policy. Items must be unworn, unused, in original packaging with tags attached, and accompanied by proof of purchase. Items sent back to us without first requesting a return will not be accepted.

Return Shipping & Fees: Customers are responsible for all return shipping costs using a trackable, insured service. Any additional expenses (customs, duties, brokerage, or carrier fees) are the responsibility of the customer. If unpaid duties or fees are billed to us upon arrival, the return will be canceled and returned to sender.

Return & Eligibility Breakdown
  • Original Payment Method Refund: Initiated within 30 days of delivery. Applies to regular-priced items only. Sale, discounted, and promotional items are strictly not eligible for a cash refund.
  • Store Credit or Exchange Only: Applies to all discounted/sale items or any regular-priced items initiated after 30 days of delivery.
  • Final Sale / Non-Returnable: Gift cards.
  • Damages & Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
International & Cross-Border Returns (Outside Canada)

To prevent package delays or unwanted custom charges, complete your customs paperwork (CN22/CN23 or commercial invoice) as follows:

  • Reason for Export: Select "Returned Goods" (or add "Merchandise Return — no commercial value"). Do not mark as "Gift" or "Sale".
  • Declared Value: State the actual price you paid for the item.
  • Description: "Returned apparel" or "Returned clothing."

⚠️ Important: Incorrect customs forms may cause fees that delay, void, or invalidate your return.

How to Process & Return Address
  1. Email human@galleryofhumans.com with your receipt to initiate your return or exchange.
  2. Once approved, ship your item to: 67 Darlington Crescent Brampton, Ontario, L6T2Z1, Canada 
Specific Terms
  • Damages & Issues: Inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect so we can fix it.
  • Refund Timeline & Notes: Once inspected and approved, refunds are issued to your original payment method within 7-10 business days. Please remember it can take time for your bank or credit card company to process and post the refund too.
  •  If 15 business days have passed since approval, email us. For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.
  • EU 14-Day Cooling-Off Period: Orders shipped to the European Union may be canceled/returned within 14 days of delivery for any reason, subject to standard return condition criteria.

You can always contact us for any exchange or return questions at human@galleryofhumans.com